Returns Policy

Most items purchased on Happinesse are returnable within the return window, except those that are explicitly identified as not returnable.

General Returns Policy

  1. Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Happinesse.
  2. Return will be processed only if:
    • it is determined that the product was not damaged while in your possession;
    • the product is not different from what was shipped to you;
    • the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).
  3. If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Happinesse shall not be liable in any manner for any misuse or usage of such information.
  4. Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
  5. Products marked as "non-returnable" on the product detail page cannot be returned.
  6. Additional information is not required to return an eligible order unless otherwise noted in the category specific policy.
  7. Products may be eligible for replacement only if we have the exact same item in stock.
  8. If the replacement request is placed and we do not have the exact same product in stock, we will provide a refund.

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 7 days from the delivery of the product.

Categories with associated return window and exceptions, if any:

MIND

Collection  Return policy
Hygge Non-returnable
This item is non-returnable due to consumable nature of the product.
Yoga Non-returnable
This item is non-returnable due to hygiene/health and personal care/wellness nature of the product.

BODY

Collection  Return policy
Beauty Non-returnable
This item is non-returnable due to hygiene and personal care nature of the product.
Wellness Non-returnable
This item is non-returnable due to hygiene and consumable nature of the product.

SOUL

Collection  Return policy
Holy Spirit 7 days returnable
This item is eligible for replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for partial refund.
Zen 7 days returnable
This item is eligible for replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for partial refund.

LIVING

Collection  Return policy
Home 7 days returnable
This item is eligible for replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for partial refund.
Travel 7 days returnable
This item is eligible for replacement, within 7 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product within 7 days of delivery for partial refund.